Refund Policy

If you're unsatisfied with Mend for any reason within 14 days of your first payment, email hello@letmend.com with the subject line "Refund"and we will refund your most recent monthly charge in full. No questions asked, no "why?" survey, no retention call.

Refunds are processed within 5–7 business days back to your original payment method.

After the first 14 days, monthly subscription charges are non-refundable. This is standard for SaaS subscriptions — you can cancel any time to prevent future charges (see below), but past charges stand.

Exception: if Mend fails to deliver the core Service for technical reasons on our end (extended outage, broken audit, etc.), we will credit or refund the affected billing period at your option. Email us if this happens.

You can cancel your subscription any time, with no questions, by clicking "Cancel subscription" in yourprofile page. Your subscription stays active through the end of the current billing period, then stops. You won't be charged again.

We will NOT require you to call us, email us, chat with anyone, or take any other action to cancel. This is consistent with California's "click to cancel" rule (Bus. & Prof. Code §17602) and similar laws in NY, IL, DC, and a growing number of other states.

Mend does not refund USPS postage. The ~$5 per letter you pay for USPS Certified Mail is paid directly to USPS, not to Mend. Mend never sees or handles that money.

We refund anyone, once, within 14 days, no questions. If a user repeatedly subscribes and refunds across multiple accounts to abuse the policy, we reserve the right to deny future refunds and close the abusing accounts. We've never had to enforce this, but fair is fair.

If you're unhappy, email us first. We'll refund you faster than your bank will. Filing a chargeback before contacting us can result in your account being closed and data deleted, and most banks will side with us if we've already offered a refund in writing. The email-us route is always faster and easier for everyone.

Refund or cancellation question: hello@letmend.com. Response within 1 business day.